Privacy Policy

Effective date: 11 October 2026   |   Last updated: 11 October 2026

Online IT Travels (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit onlineittravel.com, contact us, request travel assistance or use our services, including flight bookings, hotel reservations, tour packages and visa assistance.

By using the website or providing information to us, you acknowledge this Policy. Where consent is required by applicable law, we will request it separately.

1. Information We May Collect

• Contact and identity information: name, email address, phone number, billing details and, where needed for a travel service, date of birth and identity-document details.
• Travel information: passenger names, itinerary, travel dates, destination, accommodation preferences, booking references and special requests.
• Visa-assistance information: information and documents you choose to submit for eligibility guidance or application assistance. Only provide documents through a channel we have identified as appropriate.
• Payment and transaction information: transaction ID, amount, payment status and limited payment-related details. Card, UPI or banking credentials are generally handled by the relevant payment provider; we do not ask you to disclose your password, PIN or OTP to us.
• Technical and usage information: IP address, device and browser information, pages viewed, referral source, timestamps, cookies and diagnostic logs.
• Communications: enquiries, support messages, feedback and newsletter preferences.

2. How We Use Information

We may use information to respond to enquiries; prepare quotations; make, manage or amend bookings; coordinate with airlines, hotels, tour operators, visa centres and other suppliers; process payments and eligible refunds; provide customer support; send booking updates; prevent fraud; maintain records; improve the website; and meet legal, accounting and regulatory obligations.

3. Legal Grounds and Consent

Depending on the information and activity, we process information to provide a service you request, take steps at your request before a booking, comply with legal obligations, protect legitimate business and security interests, or act on your consent where required. You may withdraw consent where processing is based on consent, subject to legal and contractual limitations.

4. Sharing of Information

We do not sell personal information for money. We may share relevant information with airlines, hotels, tour operators, visa/application service providers, payment processors, technology and hosting providers, customer-support providers, professional advisers, insurers or public authorities where necessary for the purposes described in this Policy or where required by law. These parties may have their own privacy terms.

Travel and visa services may require information to be sent to organisations or authorities in other countries. Their laws and privacy practices may differ from those in India.

5. Payments

Payments may be processed by third-party payment service providers. Payment processing is subject to the provider’s terms and privacy notice. We may receive transaction confirmations, payment references and status information to reconcile your booking. Never share a UPI PIN, card PIN, banking password or one-time password with anyone claiming to represent us.

6. Cookies and Analytics

The website may use cookies or similar technologies to maintain sessions, remember preferences, understand website traffic and improve functionality. You can manage cookies through your browser settings. Disabling certain cookies may affect website features. If analytics or advertising tools are enabled, review and configure them to comply with applicable consent and disclosure requirements.

7. Data Security

We use reasonable technical and organisational safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe your information or booking account has been misused.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, manage bookings and disputes, maintain business and tax records, prevent fraud, and meet legal obligations. Retention periods depend on the type of information and the purpose for which it was collected. Information may be securely deleted or anonymised when no longer required.

9. Your Choices and Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, ask questions about its use, or withdraw consent where applicable. Some records must be retained to complete a booking or comply with law. To make a request, email info@onlineittravels.in and include enough detail for us to identify the relevant enquiry or booking. We may need to verify your identity before acting.

10. Children

Our website is not intended for children to independently submit personal information. A parent or legal guardian should provide and manage information needed for a minor’s travel booking, where permitted by law.

11. Third-Party Websites

Our website may link to airline, hotel, payment, visa or other third-party websites. We do not control their content, security or privacy practices. Please review the relevant third-party terms before providing information or making a payment.

12. Changes to This Policy

We may update this Policy when our services, systems or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date. Material changes will be communicated where required by law.

13. Contact and Grievances

For privacy requests or complaints, contact us using the details above and write “Privacy Request” in the subject line. We will review and respond within a reasonable period and within any timeframe required by applicable law.

These terms are a general website policy draft and should be checked against your actual business registration, supplier agreements, payment setup and operating practices before publication.