Refund, Cancellation and Rescheduling Policy

Effective date: 11 October 2026   |   Last updated: 11 October 2026

This Refund, Cancellation and Rescheduling Policy explains how cancellation requests and refund enquiries are handled for travel services booked or arranged through Online IT Travels. The exact outcome depends on the service purchased, the supplier’s rules, the timing of the request and applicable law.

1. How to Request a Cancellation or Change

Email info@onlineittravels.in or call +91 863 872 5203. Include the traveller’s name, booking reference, service type, travel date and reason for the request. Requests should be made by the person who booked or an authorised representative.

A cancellation or change is not complete until we or the supplier acknowledge it in writing. If departure is imminent, contact us by phone as well as email. The supplier’s recorded receipt time and its cancellation deadline may determine the applicable charge.

2. Flight Bookings

• Flight cancellations, changes, no-shows, name corrections, date changes and refunds are subject to the airline’s fare rules and applicable regulations.
• Some fares are non-refundable or permit only a partial refund. Airline penalties, fare differences, taxes and any disclosed booking or service fees may affect the amount returned.
• Where an airline cancels or significantly changes a flight, available options depend on airline rules and applicable law. We will assist with the refund or alternative offered by the airline, where the booking was made through us.
• Refunds for ancillary purchases, such as seats, meals or baggage, may be handled separately by the airline.
• Unused tickets and no-shows may have special restrictions. Contact us as soon as possible.

3. Hotel Reservations

Hotel cancellation and amendment rules depend on the property, room rate, booking channel and reservation confirmation. Flexible bookings may be cancelled without a penalty only until the stated deadline. Non-refundable or prepaid rates may not qualify for a refund. Early departure, late arrival, failure to check in or unused nights may be treated under the property’s own rules.

4. Tour Packages and Other Travel Services

Tour packages, transfers, activities, transport, insurance and other services may involve advance supplier commitments. Refunds and changes will be assessed under the cancellation schedule communicated with the relevant package or service. Third-party cancellation fees and non-recoverable costs may be deducted only where permitted by the disclosed terms and applicable law.

5. Visa Assistance and Government Fees

Visa assistance or application support fees may be refundable only as expressly stated in the service quotation or agreement and subject to applicable law. Embassy, consulate, visa-centre, appointment, courier and other government or third-party charges are controlled by the relevant provider and may be non-refundable once paid or submitted. Visa approval, appointment availability and processing time are not guaranteed. A visa refusal does not by itself create a right to recover fees that the relevant authority or provider does not refund.

6. Customer-Initiated Cancellation

If you cancel for personal reasons, change your plans or cannot travel, any refund will be determined by the supplier’s conditions and the terms disclosed when you booked. We will explain any applicable cancellation penalty, service fee, supplier deduction or non-refundable amount based on the information available. We will not apply a blanket “no refund” rule where a refund is required by applicable law.

7. Refunds Due to Supplier Cancellation or Service Failure

If a supplier cancels a service or cannot provide a confirmed service, contact us promptly. We will check the booking conditions and coordinate with the supplier to identify available remedies, which may include a refund, rebooking, credit or alternative service. The available remedy depends on the supplier terms and applicable law. We will not describe a supplier credit as a cash refund unless it is actually paid as a refund.

8. Refund Processing and Timeline

Once refund eligibility and the refundable amount have been confirmed, we will initiate the refund through the original payment method where supported, or communicate another lawful method if necessary. Processing may require supplier approval and may take additional time for the bank, card issuer, UPI provider or payment gateway to post the funds. We will provide an update when we have material information. Any estimated timeline communicated for a specific booking takes precedence over this general description, subject to supplier and payment-provider processing.

If a refund appears delayed, contact us with your booking reference and payment transaction ID. We may ask for proof of payment or account details needed to trace the transaction. Never send your PIN, password or OTP.

9. Duplicate or Failed Payments

If you believe you were charged twice, or payment was debited but no booking confirmation was issued, contact us with the transaction references. We will check our records and payment-provider status. A pending authorisation or bank reversal may not be the same as a completed refund, and the timing of a reversal may depend on your bank or payment provider.

10. No-Shows and Partially Used Services

Failure to appear at the required time, late arrival, missing a departure, leaving a tour early or choosing not to use a booked service may be treated as a no-show or partial use under supplier terms. Such cases may be non-refundable unless the supplier rules or applicable law provide otherwise.

11. How the Refund Amount Is Calculated

Where applicable, the amount payable back to you will be calculated after checking the original amount paid, supplier refund approval, cancellation penalties, disclosed service fees, non-refundable third-party charges and any applicable taxes or adjustments. We will communicate the basis of the calculation where reasonably available. We will not deduct a charge that is unlawful or contrary to the terms applicable to your booking.

12. Escalation of a Refund Request

If you disagree with a refund decision, email info@onlineittravels.in with the subject “Refund Review” and include the booking reference, request date, reason for disagreement and relevant documents. We will review the matter and respond within a reasonable period and within any timeframe required by applicable law.

13. Policy Updates

We may update this Policy to reflect changes to our processes, suppliers or legal requirements. The version published on this page applies from its stated effective date, while confirmed bookings remain subject to the terms applicable to them and mandatory legal rights.

These terms are a general website policy draft and should be checked against your actual business registration, supplier agreements, payment setup and operating practices before publication.