Terms and Conditions

Effective date: 11 October 2026   |   Last updated: 11 October 2026

These Terms and Conditions (“Terms”) govern your access to and use of onlineittravel.com and services offered under the name Online IT Travels, including flight booking assistance, hotel reservations, tour packages, visa assistance and related travel support. By using the website, requesting a quotation or confirming a booking, you agree to these Terms.

1. About Our Services

Online IT Travels provides travel-related information and assistance. Depending on the service, we may act as a booking intermediary or coordinate with independent airlines, hotels, tour operators, transport providers, insurers and visa/application service providers. The supplier named in your booking confirmation may be responsible for delivering the underlying travel service and may impose separate terms.

Unless expressly confirmed in writing, information on the website is indicative and does not itself confirm a booking, ticket, hotel room, tour or visa appointment.

2. Eligibility and Accurate Information

You must be legally capable of entering into a binding agreement or use the services through a parent or legal guardian where appropriate. You agree to provide complete, accurate and current information for every traveller. Names and document details must match the relevant travel documents and supplier requirements. You are responsible for checking the details on quotations, tickets, vouchers and confirmations immediately after receipt.

3. Booking and Confirmation

• A request or enquiry is not a confirmed booking.
• A booking is confirmed only when we or the relevant supplier confirm it and any required payment has been successfully received.
• Availability, fares, room rates, taxes and package inclusions can change until the supplier confirms the reservation.
• Review passenger names, dates, routes, hotel details, room type, inclusions, baggage allowance and cancellation conditions before authorising payment.
• Keep your booking confirmation, invoice, ticket and supplier reference for future communication.

4. Prices, Taxes and Payments

Prices will be communicated in the currency and format shown in the relevant offer. The final amount may include supplier charges, applicable taxes, service fees and payment-related charges disclosed before confirmation. A quotation may expire or change before booking. Payment must be made through the methods communicated by us. Do not send cash or transfer funds to an individual account unless you have independently verified and received written instructions from our authorised business contact.

Where a payment is unsuccessful, duplicated or debited without a corresponding confirmation, contact us with the transaction reference. A bank or payment-provider status alone does not guarantee that a supplier has issued a ticket or voucher.

5. Travel Documents, Visa and Entry Requirements

You are responsible for obtaining valid passports, visas, permits, vaccination or health documents, transit permissions and other documents required for your journey. Visa assistance is not a guarantee of approval, processing time, appointment availability or entry into a country. Decisions are made by the relevant embassy, consulate, visa centre, immigration authority or other competent body. Government fees, third-party fees and service fees may have different refund rules.

Check official requirements before travel, including passport validity, transit rules, baggage restrictions and entry conditions. We are not responsible for denied boarding, visa refusal, denied entry or missed travel resulting from incomplete or invalid documents, subject to applicable law and any specific service commitment made in writing.

6. Changes, Cancellations and Refunds

All changes, cancellations and refunds are subject to the Refund and Cancellation Policy displayed on the website and the applicable airline, hotel, tour operator or other supplier rules. Supplier penalties, fare differences, non-refundable amounts and our disclosed service fees may apply. Please request cancellation or changes in writing and wait for written acknowledgement. Do not assume that a booking is cancelled merely because you have sent a message.

Where a supplier cancels or materially changes a service, we will communicate the available options based on supplier rules and applicable law. Refunds are not guaranteed for no-shows, unused services, visa refusals or customer-requested cancellations where the applicable terms make the amount non-refundable, except where law requires otherwise.

7. Airline, Hotel and Tour Supplier Rules

Airlines and other suppliers control operational matters such as schedules, seat assignments, check-in, baggage, hotel check-in policies, room allocation, tour operations and service availability. These may change for operational, safety, weather or other reasons. Supplier terms may apply in addition to these Terms. We will provide supplier conditions available to us at the time of booking, but you should also check the supplier’s own current requirements.

8. Traveller Conduct and Safety

You agree to comply with applicable laws, carrier instructions, hotel rules, tour safety directions and destination requirements. You must not misuse the website, provide fraudulent information, interfere with its operation or attempt unauthorised access. We may decline or suspend a request where reasonably necessary to prevent fraud, comply with law or protect customers and suppliers.

9. Website Content and Availability

We aim to keep website content accurate but do not guarantee that all descriptions, images, prices, availability or third-party information will always be complete, current or error-free. We may correct errors, update content or temporarily suspend website features. A confirmed booking will be handled according to its confirmation and applicable law.

10. Intellectual Property

Unless otherwise stated, website text, design, logos and other content are owned by or licensed to their respective owners. You may use the website for personal, lawful travel enquiries and bookings. You must not copy, republish, commercially exploit or misrepresent website content without permission, except where permitted by law.

11. Liability

To the extent permitted by applicable law, we are not liable for a supplier’s independent acts or omissions, schedule changes, service interruptions, force majeure events, inaccurate information supplied by a traveller, or a traveller’s failure to meet document and check-in requirements. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights or liability arising from our own breach of a confirmed obligation.

12. Events Beyond Reasonable Control

We will not be responsible for delays or failure caused by circumstances beyond reasonable control, such as severe weather, natural disasters, public-health emergencies, strikes, war, civil unrest, government restrictions, technical outages or transport disruptions. We will make reasonable efforts to communicate material impacts and help identify options available under supplier terms and applicable law.

13. Complaints and Dispute Resolution

Please contact us first with your booking reference, a description of the issue and any supporting documents so we can review the matter. These Terms are governed by the laws of India, subject to mandatory consumer protections and the jurisdiction of competent courts or consumer commissions. Nothing in this clause prevents you from exercising rights available under applicable law.

14. Changes to These Terms

We may revise these Terms by publishing an updated version on this page. The revised Terms apply from the date stated on the page, subject to applicable law. The terms applicable to an already confirmed booking may also include the specific conditions provided at the time of purchase.

15. Contact

For questions about these Terms or a booking, contact Online IT Travels using the contact details shown above. Please include your booking or transaction reference where applicable.

These terms are a general website policy draft and should be checked against your actual business registration, supplier agreements, payment setup and operating practices before publication.